I’ve found a bit of supporting evidence for Don Norman’s unique perspective on technology and needs, in the form of what Steve Jobs once told John Scully about a visit by Jobs to Edwin Land, inventor of Polaroid instant photography.
It seems that there’s an Android subculture that revolves around the design of “home screens.” (An Android “home screen” is equivalent to a “desktop” on a conventional computer.) This subculture is so extensive that whole websites have sprung up to share home screen designs (e.g. MyColorScreen, and a significant portion of Deviant Art). Given the overall customizability of Android, it’s no surprise that this should happen. It should also come as no surprise that many of the home screens shown there, though beautiful, are surprisingly un-usable.
A major intersection in Toronto is closed for two weeks to renovate the streetcar tracks that pass through it. Whether the intersection should have been closed only at night – turning a two week job into a two-month nightmare – is a question on the minds of many. Unfortunately, we’ll never know for sure, because no one seems interested in determining the balance point of this situation.
The intersection of Queen and Spadina in Toronto is not only one of the city’s busiest intersections, it is one of the very few with all-way streetcar tracks that can turn in any direction. The complexity of the track system at that intersection is huge. And it needs to be renovated.
So the City of Toronto has decided to close the entire intersection down for two whole weeks to get the work done as quickly as possible. This has obviously raised the hackles of many drivers who use that intersection in their commutes to and from work.
I love Google. They’re not perfect, but they’re one of the best companies out there. And, I’d note, though they pay careful attention to what people say about them and their products, it seems that their primary source of direction and innovation is their own expertise. This may fly in the face of some basic tenets of design, but it’s working for Google. Indeed, this summer looks to be another fascinating googletime.
What are the rules by which you live your life? Wanna know what mine are? Here they are.
According to Don Norman, technology comes before identification of need. That is, you can only recognize a need if you already know about the technology that can be used to address it. It’s not a conventional idea, and it can rub some people the wrong way, but – as I’ve written before – I think he’s right.