If designing is a process of addressing situational imbalances (and I believe it is), then the problem I am writing about here is certainly a design matter.
I love wikis. I think they’re one of the great inventions of the Web Age and far more flexible and usable than alternatives like content management systems. Right now I’m struggling to choose a wiki to use in my work. Because I know many others have struggled like me in this matter, I offer my experience for you here as a case study of one person’s thoughts.